Frequently Asked Questions
Everything you need to know about our artisan-crafted collections.
What makes your Peruvian pima cotton and alpaca special?
We source the finest luxury fibers directly from Peru. Our pima cotton is hand-harvested for exceptional softness and durability, while our alpaca wool provides lightweight warmth and a silky luster that is hypoallergenic.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. We also offer expedited shipping options at checkout if you need your artisan pieces sooner.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return shipping label.
How do I care for my knitwear?
To preserve the life of your alpaca and pima cotton garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Many of our structured pieces are dry clean only; please check the specific care label on your garment.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How can I find my correct size?
Our garments are designed with a sophisticated fit. We provide a detailed size guide on every product page to help you compare your measurements against our standard sizing.